SMS Character and Segment Counts
Learn how emojis and accented characters raise SMS character counts and split texts into multiple segments, affecting participants and message billing.
Messaging & Reminders
Send SMS reminders to research participants: enroll phone numbers in the right format, set messaging windows, and understand SMS character and segment limits.
Setting Messaging Windows
Set a project time zone, participant messaging start and end dates, and advanced study-day or date-range windows so reminders only go out when intended.
Formatting Phone Numbers
Format participant phone numbers for Fitabase SMS: drop the leading 0 used in some countries and add a +country code once international numbers are enabled.
Setting participants up to receive SMS reminders
Enroll a participant in Fitabase SMS reminders: add their phone number, record SMS consent, share their confirmation code, and send the opt-in prompt.